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Shipping and Return Policies
Shipping Policies
| Shipping Destination |
USA |
Canada |
Other International |
| Minimum s/h Charge |
Flat Rate
$6.50 |
$8.50 |
$12.50 |
| Unit Charge A |
NA |
$1.25 |
$2.00 |
| Unit Charge B |
NA |
$2.50 |
$4.00 |
| Unit Charge C |
NA |
$3.75 |
$6.00 |
Shipping to Continental USA destinations, including Alaska, Hawaii and
Puerto Rico:
Flat rate of $6.50. Shipped by US First Class Mail or other ground services with
delivery confirmation. Note that our standard flat rate shipping has
no tracking and no insurance. If you need tracking,
insurance or other services, please email us before we process your shipment so
that we can provide you with a price quote for these optional services.
For other countries, shipping and handling charges are computed based on shipping destination
minimums, or sum of the number of Units of Products purchased multiplied by their
respective Unit Charges, whichever is more. The shipping charges are
computed automatically by our electronic shopping cart. Products sent by US
Postal Service Airmail or better. No insurance, no tracking.
If you want us to
send by other services, need insurance or tracking, please email us so that we
may provide you with a price quote for these optional shipping services.
Shipping and handling charges are non-refundable.
Return Policies
Please kindly make sure that you have all the information you need before you
place any order with us. If you have any questions, please write, fax, email or
call us before you place your order. Returns can only be accepted if goods are
unopened, in its original packaging and suitable for sale. Goods that had been
opened or used cannot be returned. Please kindly contact us for a Return Merchandise
Number (RMA) before returning goods to us. Returns must be sent to us with
delivery confirmation service. Customer is responsible paying cost of return
postage and delivery confirmation service.
Exceptions: If we sent the wrong item, we will
provide you with instructions for return. In this case, do not open the product
packaging and please contact us for a Return Merchandise Authorization number (RMA)
before your return the goods to us. All returns must include the RMA number
marked on the exterior of the return package. If we sent the wrong item, we will
pay for return postage and delivery confirmation.
Returns to be sent to:
- McPherson Labs, Inc.
- 12307 Maple Leaf Lane
- Stafford TX 77477 USA
In placing an order with us whether through internet, phone, fax or mail,
customer agrees to our shipping and return policies.
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